PAYMENTS, CANCELLATIONS & REFUNDS 

1. PAYMENTS 
1.1 Full payment must be received 4 weeks prior to the course start date.
1.2 Your place can not be guaranteed until full payment has been made. 

2. CANCELLATIONS BY YOU  
2.1 You may cancel your place on a course up to 10 weeks before the course start date. Under these circumstances, you are entitled to a full refund or you can transfer your course to an alternative date.
2.2 If you wish to cancel up to 4 weeks of the course start date, you are entitled to transfer your course to an alternative date, but will incur a fee equivalent to your deposit amount.
2.3 If you wish to cancel less than 4 weeks before the course start date, you will not be entitled to a refund.
2.4 Cancellations must be a written email to our email address: info@hidenfloraldesign.co.uk

2.5 Please note that refunds can take up to 10 working days to process.

3. CANCELLATIONS BY US  
3.1  Please note that courses have minimum attendance levels and may be canceled if too few bookings are received.  We reserve the right to amend or cancel courses.  
3.2 If we cancel a course we shall endeavor to give you at least one week's notice.  You will have the option of transferring to another course or having a full refund of the fees, which we will return to you within 10 working days.  
3.3 We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising because of any modification or cancellation of courses.

4. NON-ATTENDANCE  
4.1 If you are unable to attend a class or classes due to illness, or for personal or professional reasons, you will not be entitled to a refund, extra tuition or to automatically transfer to another course. However, we will consider such action that we believe to be fair and reasonable.  
4.2 Please note that if alternative options are offered, there may be an additional charge.  

5. ATTENDANCE  (If you started a course)
5.1 If you are unable to complete a class or classes due to illness, or for personal or professional reasons, you will not be entitled to a refund. We may, however, at our own discretion consider a course transfer. 
5.2 Please note that if alternative options are offered, there may be an additional charge.